Effective Date: 1/6/2026
At Nextel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our broadband internet and OTT (Over-The-Top) entertainment services.
1. Information We Collect
We may collect the following types of information:
- Personal InformationFull Name
- Mobile Number
- Email Address
- Billing Address
- Installation Address
- Government-issued identification (where required for service activation)
- Payment and transaction details
- Service Usage Information
- Internet usage statistics
- Network performance data
- Device information
- IP address
- Service preferences and subscription details
- OTT Service Information
- OTT package subscriptions
- Activation and usage details
- Customer support interactions related to OTT services
2. How We Use Your Information
We use your information to:
- Provide and maintain broadband and OTT services
- Process subscriptions, payments, and renewals
- Schedule installations and technical support
- Improve network performance and service quality
- Communicate important service updates and maintenance notifications
- Comply with legal and regulatory requirements
- Prevent fraud, misuse, or unauthorized access
3. Information Sharing and Disclosure
Nextel does not sell, rent, or trade your personal information to third parties.
We may share information with:
- Authorized service partners and installation teams
- Payment gateway providers
- OTT platform partners for service activation
- Government authorities and regulatory bodies when legally required
- Technology and infrastructure vendors supporting our services
- All third parties are required to maintain the confidentiality and security of customer information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Data loss
- Alteration or disclosure
- Cybersecurity threats
- While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to.
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Enhance website functionality
- Users can manage cookie preferences through their browser settings.
6. Payment Security
All online payments are processed through secure payment gateways. Nextel does not store sensitive payment card details on its servers.
7. Customer Rights
You may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of information where legally permissible
- Opt out of promotional communications
- Raise concerns regarding the handling of your data
- Requests may be submitted through our customer support channels.
8. Data Retention
We retain customer information only for as long as necessary to:
Provide services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements and policies
- After the retention period, information is securely deleted or anonymized.
9. Third-Party OTT Services
Nextel may provide access to third-party OTT platforms as part of bundled service plans. These platforms maintain their own privacy policies and terms of service. We encourage users to review the privacy policies of the respective OTT providers.
Nextel is not responsible for the privacy practices of third-party OTT applications, websites, or services.
10. Children’s Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children without parental or guardian consent.
11. Changes to this Privacy Policy
Nextel reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page with the updated effective date.
12. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Nextel Broadband & OTT Services
Email: connect@nextel.net.in
Customer Support: +91 93461 45848
Website: www.nextel.net.in
By using Nextel’s broadband and OTT services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
